1. We respect your privacy
1.1. Direct Conveyancing respects your right to privacy and is committed to
safeguarding the privacy of our customers and website visitors. We adhere to
the National Privacy Principles established by the Privacy Act 1988 (Cth). This
policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being
about you.
2. Collection of personal information
2.1. Direct Conveyancing will, from time to time, receive and store personal
information you enter onto our website, provide to us directly or give to us in
other forms.
2.2. You may provide basic information such as your name, phone number,
address and email address to enable us to send information, provide updates
and process your service order. We may collect additional
information at other times, including but not limited to, when you provide
feedback, when you provide information about your personal or business
affairs.
2.3. Additionally, we may also collect any other information you provide while
interacting with us.
3. How we collect your personal information
3.1. Direct Conveyancing collects personal information from you in a variety of
ways, including when you interact with us electronically or in person, when you
access our website and when we provide our services to you. We may receive
personal information from third parties. If we do, we will protect it as set out in
this Privacy Policy.
4. Use of your personal information
4.1. Direct Conveyancing may use personal information collected from you to
provide you with information, updates and our services. We may also make
you aware of new and additional products, services and opportunities
available to you. We may use your personal information to improve our
products and services and better understand your needs.
4.2. Direct Conveyancing may contact you by a variety of measures including, but
not limited to written corespondence, telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, government authorities, (related) insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy and as legally required for your transaction. Personal information is only supplied to a third party when it is required for the delivery of our services and your transaction.
5.2. We may from time to time need to disclose personal information to comply
with a legal requirement, such as a law, regulation, court order, subpoena,
warrant, in the course of a legal proceeding or in response to a law
enforcement agency request.
5.3. We may also use your personal information to protect the copyright,
trademarks, legal rights, property or safety of Direct Conveyancing,
https://directconveyance.com.au/, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal
information contained in those databases. This information may be disclosed
to a potential client under an agreement to maintain confidentiality. We
would seek to only disclose information in good faith and where required by
any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this.
6.1. Direct Conveyancing is committed to ensuring that the information you
provide to us is secure. In order to prevent unauthorised access or disclosure,
we have put in place suitable physical, electronic and managerial procedures
to safeguard and secure information and protect it.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against
unauthorised disclosures of information, we cannot assure you that personal
information that we collect will not be disclosed in a manner that is
inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you
would like a copy of the information which we hold about you or believe that
any information we hold on you is inaccurate, out of date, incomplete,
irrelevant or misleading, please email us at
clientservices@directconveyance.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold
about you, in certain circumstances set out in the Privacy Act.
8.1. If you have any complaints about our privacy practices, please feel free to
send in details of your complaints to https://www.sa.gov.au/topics/family-and-community/personal-information/privacy-of-your-personal-information complaints will be taken very seriously and we will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We
may modify this Policy at any time, in our sole discretion and all modifications
will be effective immediately upon our posting of the modifications on our
website or notice board. Please check back from time to time to review our
Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (https://directconveyance.com.au/) we may
collect certain information such as browser type, operating system, website
visited immediately before coming to our site, etc. This information is used in
an aggregated manner to analyse how people use our site, such that we can
improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and
to store details about your use of the site. Cookies are not malicious programs
that access or damage your computer. Most web browsers automatically
accept cookies but you can choose to reject cookies by changing your
browser settings. However, this may prevent you from taking full advantage of
our website.
10.3. Our website may from time to time uses cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
To whom it may Concern,
Re: Sonya Rae Sangster - Direct Conveyancing Team
My name is Peter Harker
I have dealt with and known Sonya Sangster for over 40 years.
I would not hesitate to recommend her and her team in any Conveyancing matter I need to deal with at any time.
I say this in regards to other matters as well with Contract Matters:
As I have asked Sonya on many occasions as to her opinion in regards to my profession over the last 40 years, with me being Holden Motorsport Technical Manager, dealing with various racing teams both hear and overseas, for instance Holden Racing Team, Triple Eight Race Engineering and GM Racing, with my position I was constantly dealing with large corporations here in Australia and GM in America and such.
I value Sonyas opinion as I find her, open to listen, straight forward, kind and calm, always referring back to the issues at hand and not the person to find a solution to any conveyancing problem.
If you wish to contact me regarding this conversation and a character reference, please do so.
Regards
Peter Harker
I am writing to thank Sonya sangster of Direct Conveyancing.
She was of great assistance to us late last year when, unfortunately our conveyancers were closed over the Christmas and new year period.
Without going into detail I was reccomended her services after the agent contacted us to advice that the vendor wished to withdraw for the sale. We signed our agreements in September 2019 and agreed on a settlement date of February 3 2020.
The agent acting for the vendor contracted our convayancers and knew they were unavailable until January presenting us with a position which we had never been in before and no idea the hows and whys, or where to get help.
Sonya Sangster explained the situation to us fully, advising us as to our rights and obligations under the contract and requested our permission for her to liaise with the Agent in the matter presented to her.
Sonya acted on our behalf liasing with the vendors agent, ALWAYS, updating our Convayancer along the way and sending information and contacting them in regards to our situation upon his return in January.
Sonya was throughout the process calm, clear and gave us the confidence and assurance that we had a water tight contract which would stay in place.
Sonya acted only in our best interest, explaining that she had no interest in taking over the work and act for us, as we had engage our conveyancer, who was part of a great Conveyancing team, but was happy to step in and help us in our time of need.
I can not speak highly enough of Sonya and her team and am pleased to say I have been able to reccomend her and use her conyanancing services since.
As first time buyers we felt confused and lost, Sonya assisted us greatly explaining the process and did so often after hours.
Sonya Sangster and her team are dedicated highly knowledgeable and later we confirmed that it was indeed correct when she had advised.
Our conyanancer (Kenton of Reed Conyanancers) was most grateful to Sonya , in that we were not left in limbo and that had Sonyas efforts were to be commended.
The advice she gave was accurate and correct and thankfully, we did not have to worry about things, as she worked hard to ensure our desired outcome, noting I did not know her, I was not her client and she did all of this after hours and over weekends until our Conveyancer came back from Christmas leave.
After this great outcome, we have referred other clients to Sonya and her team who have been very grateful for her efforts and advised us how Sonya goes beyond and above what is expected.
I would have no hesitation in reccomending Sonya and her team and am only sorry I did know of her prior to our purchase as I would have definatly engage with her for any future property matters.
Should you require further information please do not hesitate to contact me,
Kind Regards
Steph & Neil Ingram
I am writing to thank Sonya sangster of Direct Conveyancing.
We write to you with thanks in referencing your services provided earlier this year. We had a complex conveying situation with the settlement of our property. This included some unique contractual matters due to the impacts of COVID.
During this time the team at Direct Conveyancing, lead by Sonya worked with our lender and the property agent to keep the contract alive. Sonya was very diligent in providing regular, thorough and professional advice to all parties on timelines and ensured contractual obligations were being administered.
Given the circumstances and although Sonya always provided regular updates, for reasons outside of our her and our control (bank delays) the vendor and their conveyancer were unreasonable and not cooperative in coming to a mutual agreement.
Sonya went above and beyond to represent our best interests in a professional manner and also provided us with external solicitors advice in support of her communications and to assist us though the situation.
We were very happy with the outcome that we feel was a fair settlement position. We would recommend Sonya to provide conveyancing services and will use her services again for future conveyancing.
Kind Regards
Vasili & Carmela Zaharogiannis
