We come to them. Appointments are arranged directly with your client at a time and place that suits — no need for you to coordinate travel or for your client to visit our office. If they're genuinely unable to attend in person, let us know the circumstances and we'll advise on the compliant alternative available under the current standard.
Our standard rate is a fixed $99 per appointment. Importantly, we bill you directly, not your client — so there's no awkward pass-through invoice and no surprise for the person you're referring to us.
It must be conducted face-to-face by an authorised person — a solicitor, conveyancer, Australia Post identity verification officer, or other approved agent — not a courier or unqualified third party. We conduct VOI, VOA and Client Authority interviews ourselves, so the process stays in the hands of an industry professional from start to finish.
Verification of Identity is a mandatory check under national conveyancing standards (ARNECC), designed to confirm that the person signing property documents is genuinely who they say they are — a safeguard against identity fraud and fraudulent transfers. It applies to anyone signing a mortgage, transfer, or related document, whether you're a buyer, seller, or borrower.
